Technical Support Manager
With passion for providing technical service to international clients
Koog aan de Zaan


  • Responsible for the anticipation and translation of customer needs into innovative cocoa products and solutions
  • Executing customer projects to consolidate and expand the business according to the commercial strategy, in cooperation with Sales and Marketing
  • Creating indepth customer knowledge, insights and relationships in the EMEA Chocolate, Bakery and Biscuits, Dairy, Ice-Cream and Beverages markets
  • Supporting the introduction of new products by evaluating application trials, creating presentation materials and applying these at technical meetings, symposia, etc
  • Representing Olam Cocoa at key customers in the food industry, by being a leader in your field of expertise and increase the winrate for commercial opportunities 
  • Training and educating customers on various processes, products, ingredients and their different applications
  • Works closely with R&D at the launch of new products for the development of USP’s and positioning the product within the Olam Cocoa product range.


  • Bachelor’s or Master’s degree in Food Technology, Chemical Technology or similar
  • Relevant working experience in the food industry, with a proven track record in providing technical service to customers
  • Senior in project and stakeholder management both inside and outside the organisation and able to work with cross-functional teams
  • Experienced in the development and production of added value food ingredients with a pragmatic and hands-on approach in problem solving
  • Excellent knowledge of English both written and verbal
  • Comfortable working in an international business environment with approximately 20 to 30% travelling involved
  • Personal skills: strong commercial focus, hight level of assertivity, customer focus, drive for results, learning agility and pragmatic.

If you are interested in this position, please contact Michiel Dekkers, telephone: +31 (0)317-468686 / +31 (0)6-86805669 or apply through our website www.dupp.nl or e-mail your written application to info@dupp.nl.

Olam selected DUPP for this vacancy as the only partner in the recruitment process.